Frequently Asked Questions
Find fast answers to questions regarding order fulfillment, fragrance authenticity, shipping, and returns.
Authenticity & Products
Are all fragrances sold on Daily Fragrance Shop 100% authentic?
Yes, without exception. We guarantee that 100% of our inventory consists of authentic, original designer fragrances sourced directly from authorized brand distributors and manufacturers. Every bottle comes in original packaging with verifiable batch codes.
What is a fragrance batch code and how do I verify it?
A batch code is an engraved or printed identifier stamped onto the bottom of the perfume bottle and the exterior retail packaging. You can use independent batch code checkers online to verify the manufacturing date and authenticity of your fragrance.
Do you sell imitation fragrances, knockoffs, or tester bottles?
No. We have a zero-tolerance policy for counterfeit goods. We do not sell knockoffs or clones. All items are brand-new, unopened retail merchandise in original factory presentation boxes.
Shipping & Delivery
How much does shipping cost?
Standard shipping is 100% FREE on all domestic orders within the United States, with no minimum purchase requirement.
How long will it take for my order to arrive?
Orders have a handling time of 1–2 business days. Transit time is 3–5 business days via USPS Ground Advantage or UPS Ground. Most customers receive their delivery within 4 to 7 business days from order placement.
How do I track my order?
As soon as your package is scanned by our carrier, an automated confirmation email with your direct tracking number is sent to your email address.
Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date of package delivery. Eligible items must be unopened, in original retail packaging with cellophane intact. Please contact support@dailyfragranceshop.com to obtain a Return Authorization (RMA).
Is there a restocking fee?
No. We charge a $0.00 restocking fee on all returns.
When will I receive my refund?
Once we receive and inspect the returned item at our facility, refunds are processed within 3 to 5 business days back to your original payment method.
Payments & Security
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay through our secure 256-bit encrypted Stripe checkout.
Is my payment information secure?
Yes. All transactions are processed using PCI Service Provider Level 1 compliance with 256-bit SSL/TLS encryption. We never store or access your credit card numbers.
Still have questions?
Our fragrance support team is standing by to help with any inquiries about orders or scents.