Refund & Return Policy

1. 30-Day Return Guarantee

At Daily Fragrance Shop, we want you to be completely delighted with your fragrance purchase. If for any reason you are not completely satisfied, you may return eligible items within 30 days of package delivery for a full refund or exchange.

2. Return Eligibility & Conditions

Due to the hygienic nature of beauty and personal care products, returned merchandise must adhere to the following standards:

• The item must be in its original, unopened condition with factory cellophane wrap, seals, and packaging intact.
• Bottles that have been unsealed, sprayed, tested, or modified cannot be accepted for return due to sanitary regulations.
• All original accessories, complimentary samples, and gift boxes included with the purchase must accompany the return.

3. Defective, Damaged, or Incorrect Items

If you receive a defective bottle (such as a malfunctioning atomizer) or an incorrect item, please notify us within 48 hours of delivery at support@dailyfragranceshop.com.

In these instances, we provide a prepaid return shipping label at no charge and will promptly dispatch an identical replacement or issue an immediate full refund upon receipt.

4. Return Shipping Costs & Restocking Fees

• Restocking Fee: We charge $0.00 in restocking fees. You will never be penalized with hidden deduction fees.
• Defective or Merchant Error: Free return shipping. We supply a prepaid label.
• Customer Remorse / Change of Mind: For standard preference returns, the customer is responsible for the return postage back to our warehouse via a trackable shipping method (USPS, UPS, FedEx).

5. Step-by-Step Return Process

1. Initiate Return: Email our customer support at support@dailyfragranceshop.com with your order number (e.g., DFS-10492) and reason for return.
2. RMA Authorization: Our team will confirm eligibility and provide a Return Merchandise Authorization (RMA) number along with return packing instructions.
3. Secure Packaging: Carefully pack the item in sturdy packaging to prevent bottle breakage during transit. Clearly write the RMA number on the package exterior.
4. Ship to Return Facility:
   Daily Fragrance Shop LLC – Returns Dept.
   39 Melvin Ave
   Lynn, MA 01902
   United States

6. Refund Issuance & Timeline

Once our intake team inspects the returned merchandise, we will process your refund within 3 to 5 business days. Refunds are credited back to the original method of payment (Visa, Mastercard, American Express, Apple Pay, Google Pay).

Depending on your financial institution or credit card provider, please allow an additional 2 to 5 business days for the credit to appear on your bank statement.